Short Course Listings
Short Course

Course Information
Course Title: Root Cause Analysis
Categories: 1 - Quality/Regulatory/Compliance
Instructor(s): Robert Knake Course Number: 170
Affiliation: American Association for Laboratory Accreditation (A2LA)
Course Date: 03/20/2013 - Wednesday Course Length: 1/2 Day Course
Start Time: 01:00 PM End Time: 05:00 PM
Fee: $260 ($360 after 2/18/13) Textbook Fee:

Course Description
This half day tutorial will discuss when root cause analysis is required and provide tips and tools that can be used to identify the true root cause for identified problems/non-conformities. Many standards such as ISO/IEC 17025 and ISO 9001 require your quality management systems have a procedure for investigating and eliminating the root cause of a non-conformance during the corrective action process. At the end of this course you should be able to identify potential root causes using the tips and tools provided. With a good root cause analysis you should be able to implement an appropriate corrective action to avoid recurrence of non-conformities.

Target Audience
Much of the discussion will be related to the requirements of ISO/IEC 17025:2005 and ISO 9001:2008. However, this class would apply to anyone who has is responsible for the corrective action and root cause analysis process at their organization.

Course Outline
The first half of the course will focus on defining terms associated with root cause analysis, providing clarify on when a root cause analysis is required, and providing tips and tools for performing root cause analysis. The second half of the class will be spent with class participation in activities to use the tips and tools to perform a root cause analysis. This will include participants going through provided scenarios and using tools such as interview, fish bone diagrams, and the 5 whys to identify a root cause.

Course Instructor's Biography
Mr. Robert Knake is currently the Proficiency Testing Provider (PTP) Program Manager with the American Association for Laboratory Accreditation (A2LA), where he joined in October of 2007. His main responsibility is assisting clients through the process of obtaining and maintaining accreditation. He also serves as deputy for the Reference Material Producer Program and staff contact for laboratories in the calibration field. Mr. Knake is also the Mid-Atlantic Regional Coordinator with NCSL International which is a non profit organization “serving the world of measurement”. This means he is responsible for organizing and facilitating local meetings and educational outreach events as well as conducting training at the annual conference and regional meetings. Mr. Knake also represents A2LA on multiple NCSL International Committees including the committee responsible for developing the NCSLI Recommended Practice RP-21 For the Assessment of ANSI/NCSL Z540.3-2006 Sub-clause 5.3. Mr. Knake has a B.S. degree in Industrial Management as well as an A.E. in Chemical Engineering Technology. Both degrees were obtained from Michigan Technological University located in Houghton, MI. Mr. Knake also currently serves as a Lead Quality System Assessor for A2LA and performs oversights of new and current assessors.