Short Course Listings
Short Course

Course Information
Course Title: Internal Auditing
Categories: 1 - Quality/Regulatory/Compliance
Instructor(s): Rob Knake Course Number: 7
Affiliation: A2LA
Course Date: 03/07/2016 - Monday Course Length: 2 Day Course
Start Time: 08:30 AM End Time: 05:00 PM
Course Date 2: 03/08/2016 - Tuesday    
Start Time: 08:30 AM End Time: 05:00 PM
Fee: $1050 ($1450 after 2/12/16) Textbook Fee:

Course Description
This 2-day training course practices the internationally-recognized approaches of ISO 19011:2011 to conducting effective internal audits. The techniques learned promote the involvement of laboratory personnel. The course includes easy-to-implement methods for continual improvement and preparing for external assessments. How to plan and conduct internal audits within laboratories; Auditing principles and techniques; and equired skills. PRE-REQUISITE Experience working in a laboratory setting. EXAMS An exam will be given to participants at the conclusion of the course to measure their understanding of the material presented. LEARNING OUTCOMES Upon successful completion of this course, attendees will be able to: Understand the principles of auditing; Plan and schedule internal audits; Prepare for and conduct an internal audit; Apply internal audit interview techniques; and Compose nonconformance findings.

Target Audience
This course is appropriate for all laboratory staff who participates in the operation of the laboratory management system.

Course Outline
Day 1 - (8:00 am-4:30 pm)

Introduction and Objectives
• Course Aims
• Approaches to Learning
Internal Audit Concepts
• Quality systems Requirements
• Continual improvement processes
- - Break (15 minutes) - -
• Process auditing
Internal Audit Planning
• Internal audit cycles and planning
- - Lunch (1 hour) - -
• Planning workshop
- - Break (15 minutes) - -
• Planning workshop (cont’d)

Day 2 - (8:00 am-4:00 pm)

Meetings and Interviews
• Auditor responsibilities
• Interview workshop
- - Break (15 minutes) - -
Writing findings and reports
• Determining findings
• Audit report content
- - Lunch (1 hour) - -
• Closing meeting workshop
Monitoring and follow up
- - Break (15 minutes) - -
• Follow up workshop
• Develop enduring solutions

Course Instructor's Biography
Robert Knake is currently the Proficiency Testing Provider (PTP) Program Manager with the American Association for Laboratory Accreditation (A2LA), where he joined in October of 2007. His main responsibility is assisting clients through the process of obtaining and maintaining accreditation, as well as serving as deputy for the Reference Material Producer Program and staff contact for laboratories in the calibration field. He is also responsible for maintaining the association documentation related to the PTP program. He is also a staff trainer and conducts training internally of new staff and assessors as well as externally at public training events for A2LA and other organizations. Mr. Knake also serves as a Lead Quality System Assessor and performs oversights of new and current assessors. Mr. Knake has a B.S. degree in Industrial Management as well as an A.E. in Chemical Engineering Technology. Both degrees were obtained from Michigan Technological University located in Houghton, MI. Mr. Knake also serves on the Board of Directors of NCSL International as Operations Vice President of the Measurement Requirements and Analysis Committee. NCSL International is a non-profit organization “serving the world of measurement”. Previously he served NCSL International as Regional Coordinator and was responsible for organizing and facilitating local meetings and educational outreach events. Mr. Knake also represents A2LA on multiple NCSL International Committees and served on ASME Committee B89.3.7 which developed a standard for granite surface plates.