Short Course Listings
Short Course

Course Information
Course Title: Faster, Better, Leaner! The High Performing Lab
Categories: 1 - Management/Professional Development
2 - Laboratory Information and Management
Instructor(s): Willem Romanus, Kurt Baes Course Number: 108
Affiliation: Arthur D. Little
Course Date: 03/07/2017 - Tuesday Course Length: 1/2 Day Course
Start Time: 01:00 PM End Time: 05:00 PM
Fee: $325 ($425 after 2/18/17) Textbook Fee:

Course Description
This course combines two essential elements of value creation for any type of laboratory: customer orientation and operational excellence. The course will provide answers to the following questions: - How to become client oriented and increase client satisfaction? - How to reduce the cost per test? - How to generate more value through efficient operations? - How to increase capacity without increasing costs? - How to make money with your lab?

Target Audience
COO Operations Managers Lab Directors Lab Managers Lab Planners

Course Outline
Module 1: Customer Orientation
Module 2: Value Stream Mapping
Module 3: Lean & Agile
Module 4: Visual Management

Course Instructor's Biography
2011-Now: Strategy Consultant at Arthur D. Little, leading the Operations Management Practice in Belgium (current position: Principal) 2005-2011: Plant Manager (Curtiss WRight) and Facility Manager (Sabena technics) Education: 3 Master Degrees from the Catholic University of Leuven (KUL) - Electromechanical Engineering - Industrial Management - Saftey and environmental techniques