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Short Course

Course Information
Course Title: Managing Conflict
Categories: 1 - Management/Professional Development
Instructor(s): Elizabeth Treher Course Number: 87
Affiliation: The Learning Key
Course Date: 03/08/2017 - Wednesday Course Length: 1 Day Course
Start Time: 08:30 AM End Time: 05:00 PM
Fee: $575 ($775 after 2/18/17) Textbook Fee:

Course Description
This interactive program builds from participants evaluating their preferred ways of dealing with conflict and applying a model for confronting conflict in an open, positive way. Managing conflict to resolve differences and leave relationships intact (or improved) is a critical skill for both personal and professional success. This program is designed to teach a simple, workable model for managing conflicts. The course provides real-life situations on which to practice. Participants receive: - Feedback on how they personally deal with conflict - A workable model for conflict management - Help with personal conflict situations and strategies to handle them

Target Audience
Designed for professionals at all levels who would like to better manage conflict, increase their understanding of their own approaches to dealing with conflict, and learn ways to surface and confront conflict in open, constructive ways.

Course Outline
- The power and benefits of conflict
- Five approaches to resolving conflict
- Conflict style inventory: personal results
- Overcoming fear of dealing with conflict
- Distinguishing between conflicts to manage and problems to solve
- Ways to increase communication and collaboration
- Group cases: conflict resolution and practice
- Conflict resolution: a model for success
- Avoiding the Abilene Paradox

Course Instructor's Biography
Elizabeth N. Treher, Ph.D., has extensive experience in leading R&D. She has held research management and project leader positions in industry, government, and academia where she led research in the areas of radiopharmaceutical discovery and development and clinical research, radionuclide migration studies, solar neutrino research, and basic radiochemistry of the fission process. She led the teams that patented and developed brain and heart radiopharmaceutical imaging agents. Liz has more than 90 publications and patents and authored The Pharmaceutical Business: From Drug Discovery Through Product Launch, Strategic Partnering, A Guide to Success for Technical Managers (J. Wiley & Sons) and contributed to Take Control Using GMPs. A graduate of Washington University in St. Louis with an M.A. and Ph.D. in nuclear and radiochemistry, Liz was a National Science Foundation Postdoctoral Fellow. She was an invited member of the first U.S. delegation to China for Education and Training. Co-founder of The Learning Key®, Liz has consulted to the pharmaceutical, chemical, and other technology-based industries for more than twenty years. The Learning Key has designed many custom team-based learning tools, as well as The PHARM Game®, The PHARM Game® 2, GMPWorks®, Making Your Numbers,™ and Strategic Partnering. She also heads an artist-member organization in Northeastern Minnesota, www.lastingperception.com, to market local wearable art jewelry and northwoods art - with glass, agate, wood and woodburned products. She lives with her husband and five cats on a lake in northern Minnesota.