Short Course Listings
Short Course

Course Information
Course Title: (CANCELED) Managing Difficult Conversations
Categories: 1 - Management/Professional Development
Instructor(s): Janice Sabatine Course Number: 75
Affiliation: Avanti Strategies
Course Date: 03/07/2017 - Tuesday Course Length: 1/2 Day Course
Start Time: 01:00 PM End Time: 05:00 PM
Fee: $325 ($425 after 2/18/17) Textbook Fee:

Course Description
Following the principles outlined in the book Difficult Conversations, participants will gain the tools to embrace rather than avoid difficult conversations. This hands-on workshop will provide an opportunity for participants to learn how to prepare for and conduct conversations about uncomfortable or threatening issues and avoid defensiveness and frustration. By learning these skills, participants will be more effective at handling tough issues in the workplace. Participants will also develop an action plan for continued practice of these skills in their work environments.

Target Audience
Anyone who desires to improve working or personal relationships by staying calm and effectively handling difficult conversations.

Course Outline
Introductions and overview. Share desired outcomes for workshop. Identify different types of conversations. Discuss and practice how to shift to a learning stance. Discuss and practice how to create a learning conversation. Design an action plan for continued practice of these skills and behaviors in their roles as leaders.

Course Instructor's Biography
Dr. Janice Manzi Sabatine is President of Avanti Strategies, LLC, a firm specializing in executive coaching for scientists and physicians. She is a certified executive coach through the Pennsylvania State University Smeal College of Business and holds the Professional Certified Coach credential from the International Coach Federation. She earned a BS in chemistry from the University of Notre Dame and a PhD in biochemistry from the University of Pittsburgh School of Medicine. As an executive coach, Janice has helped numerous scientific and healthcare professionals become stronger, more effective leaders and successfully publish and secure funding. Her coaching approach focuses on behavioral change to improve workplace effectiveness. Janice has used her coaching and teaching skills as faculty at the University of Pittsburgh Graduate School of Public Health, Carnegie Mellon University, Penn State University, Rocky Mountain University of the Health Professions, Chatham University, and Seton Hill University. She is a Co-Director of Training in the Duquesne University Professional Coach Certification Program. She is a member of the International Coach Federation, the American Medical Writers Association, the Institute of Coaching Professional Association, and is a Past President of ICF Pittsburgh.